Kyndryl Off Campus Hiring Drive: Helpdesk Agent – L1 Role in Bangalore
Kyndryl, a leading IT services company, is currently conducting an off-campus hiring drive for the role of Helpdesk Agent – L1 in Bangalore, Karnataka. This exciting opportunity is open to graduates with a keen interest in IT services, troubleshooting, and customer service. The detailed job description, qualifications, and application process for the Kyndryl Off Campus Hiring Drive are as follows.
Job Overview: Helpdesk Agent – L1
Company Name: Kyndryl
Job Role: Helpdesk Agent – L1
Job Category: IT Services
Location: Bangalore, Karnataka, India
Salary Package: As per company standards
Employment Type: Full Time
Job ID: R-29345
Kyndryl Helpdesk Agent L1 Role: Key Responsibilities
As a Helpdesk Agent – L1, you will play a critical role in ensuring the smooth functioning of IT support services. You will work as the first line of contact for B2B end users and assist them with hardware, software, and services support. Your responsibilities will include:
- Problem Diagnosis and Troubleshooting: Perform Level 1 support, including determining the root cause of technical issues related to hardware and software.
- Client Support: Provide high-quality troubleshooting, advice, and guidance to clients, ensuring that issues are resolved quickly and efficiently.
- Technical Assistance: Use technical resources and tools to support clients and resolve issues related to product installation, configuration, and performance.
- Customer Interaction: Maintain a customer-first attitude, ensuring satisfaction and addressing client concerns in line with service-level agreements (SLAs).
- Collaboration: Work alongside senior team members to handle escalations, and engage with back-office teams to resolve issues.
Skills and Qualifications Required for the Kyndryl Helpdesk Agent – L1 Role
To qualify for the Helpdesk Agent – L1 position, candidates should meet the following qualifications and skills:
Education and Experience:
- Education: Graduate in any discipline, including engineering graduates.
- Experience: Minimum 1 year of experience in IT service desk or technical support.
- Communication Skills: Excellent communication skills in English, including grammar, sentence construction, and pronunciation.
- IT Skills: Basic understanding of IT troubleshooting techniques and problem-solving skills.
Personal Attributes:
- A customer-focused attitude with a keen interest in resolving issues.
- Willingness to work in a fast-paced, constantly evolving environment.
- Ability to adapt to new challenges and learn new technical skills.
- Willing to work in night shifts and a hybrid work model.
What You Will Learn and How You Will Grow
Joining Kyndryl as a Helpdesk Agent – L1 will open numerous learning and growth opportunities. You will gain hands-on experience with Microsoft 365, especially Excel, and get the chance to explore a variety of other platforms and tools. Kyndryl offers:
- On-the-Job Training: Through mentorship and hands-on experience, you will learn the intricacies of IT support services and develop your technical expertise.
- Certifications: Kyndryl offers certifications from top technology providers like Google Cloud, Azure, and Microsoft to help you advance your career.
- Career Growth: The role provides exposure to a range of job roles within IT support, giving you the chance to explore and identify your future career path.
Kyndryl’s Commitment to Employee Well-being
At Kyndryl, we are committed to the well-being and professional growth of our employees. As part of our supportive work environment, we offer:
- Employee Learning Programs: Access to top-tier certifications from Microsoft, Google, Amazon, and Skillsoft.
- Volunteering Opportunities: Participate in our global platform for volunteering and charitable contributions.
- Benefits: A diverse range of benefits designed to support our employees at every stage of their journey.
How to Apply for the Kyndryl Off Campus Hiring Drive?
Interested and eligible candidates are encouraged to apply for the Helpdesk Agent – L1 role as soon as possible. To submit your application, click on the link below and follow the instructions.
