Technical Support Job Vacancies At Konecranes – Trainee Role in IT Technical Support (Freshers Hiring)
Konecranes, a global leader in industrial lifting solutions, is excited to announce Technical Support Job Vacancies for freshers. The company is hiring for the position of Trainee – Global IT Technical Support in Pune, Maharashtra, India. This is an excellent opportunity for recent graduates to kick-start their careers in IT technical support with a leading company that offers great learning and growth opportunities.
Company Overview:
Konecranes is a world-renowned provider of lifting equipment and solutions, specializing in creating and maintaining cranes for industries across the globe. With a commitment to quality, safety, and innovation, Konecranes is a great place to build a career and contribute to advanced technology solutions.
Job Role: Trainee – Global IT Technical Support
As a Trainee – Global IT Technical Support at Konecranes, you will be part of the dynamic Global IT Service Delivery Team. This team provides round-the-clock support across the globe, ensuring smooth IT operations and software distribution services.
Location:
Pune, Maharashtra, India (Onsite Position)
Salary:
INR 4 LPA – 6 LPA (As per company standards)
Key Responsibilities:
In this role, you will be responsible for assisting in the management and resolution of IT-related incidents, ensuring seamless communication between global teams, and supporting the IT service delivery process. Some of your key tasks will include:
- Managing IT requests and logging them in the IT Ticketing tool
- Assessing incidents for severity, risk, and impact, and escalating to L2/L3 support when necessary
- Following up on incidents to ensure timely resolution
- Adopting IT processes and policies during day-to-day support activities
- Assisting in User Acceptance Testing (UAT) for IT projects
- Providing support for IT project activities
- Identifying and addressing recurring problems in the IT infrastructure
Qualifications:
To be eligible for this position, you must have:
- A Bachelor’s Degree in Computer Science or an IT-related field
- 0-1 years of experience in a Windows environment (Freshers are encouraged to apply)
- Basic knowledge of operating systems like iOS, Android, and Windows and familiarity with mobile operating systems
- Good knowledge of OS, Network, and Applications
- Knowledge of SCCM (System Center Configuration Manager) is preferred
- A Customer Service-Minded attitude
- Strong presentation and communication skills
- ITIL knowledge is an added advantage
Skills Required:
- Strong problem-solving skills
- Ability to handle multiple tasks and prioritize in a fast-paced environment
- Willingness to work in a 24×7 shift environment
- Ability to collaborate with multiple teams and maintain a positive team dynamic
- Excellent listening skills and attention to detail
- Awareness of ISO 14001 & 45001 Standards is preferred
Benefits of Working at Konecranes:
Working at Konecranes offers a range of benefits and opportunities for personal and professional development:
- Insight into IT Service Delivery and exposure to cutting-edge technologies in the software and hardware domain
- Training in the latest IT technologies
- Work-life balance with flexible shift schedules
- A collaborative and innovative work environment
- Competitive salary and benefits
How to Apply for Konecranes IT Technical Support Job?
To apply for the Technical Support Trainee position at Konecranes, follow these steps:
- Visit the official Konecranes careers page
- Locate the job posting for the Trainee – Global IT Technical Support role
- Fill out the application form with your details and upload your updated resume
- Follow the instructions to submit your application
Note: All interview and application details will be communicated through email. Make sure your contact information is up to date.
