Concentrix Hiring 2025: Operations Representative Role in Kolkata
Concentrix Hiring 2025: Operations Representative Role in Kolkata | Apply Now
Looking to kickstart your career or take it to the next level with a leading global organization? Concentrix is excited to announce an excellent opportunity for freshers and experienced professionals alike. We are currently hiring for the position of Representative, Operations at our Kolkata office, located at Millenium City, Tower II. If you are passionate about customer service and technical assistance, this is the perfect role for you!
Job Description
The Representative, Operations position at Concentrix involves direct interaction with customers across various channels, including inbound/outbound calls, emails, chats, and internet-based platforms. This role requires you to provide exceptional customer support, technical assistance, and ensure an overall seamless experience for the client. By joining Concentrix, you’ll be part of a dynamic team focused on delivering top-notch service.
Key Responsibilities
As an Operations Representative, you will:
- Customer Query Handling: Efficiently handle customer inquiries and resolve issues while meeting key performance metrics.
- Active Listening: Actively listen to customer concerns, build rapport, and offer empathetic resolutions to problems.
- Accurate Documentation: Accurately document all customer interactions in the call tracking system, ensuring all relevant details are recorded.
- Product Knowledge: Stay well-informed about the client’s products and services to deliver effective solutions.
- Customer Satisfaction: Participate in company initiatives aimed at improving customer satisfaction and overall business performance.
- Content Moderation (if applicable): For candidates selected for the Content Moderator role, review reported content to ensure it complies with platform guidelines and standards.
Skills and Qualifications
Concentrix is looking for candidates with the following qualifications:
- Education: Graduates or undergraduates from any discipline are welcome to apply.
- Communication Skills: Strong verbal and written communication skills are essential for handling customer interactions effectively.
- Multitasking: Proficiency in computer navigation and the ability to handle multiple tasks efficiently.
- Attention to Detail: A keen eye for detail and the ability to adapt to dynamic work environments.
- Customer Service: Excellent team player with patience, professionalism, and the ability to handle complex customer queries.
- Work Flexibility: Flexibility to work in rotating shifts, ensuring support is available around the clock.
Special Note for Content Moderators
Candidates chosen for the Content Moderator role should be prepared to review sensitive content, including explicit material, and ensure it aligns with client standards. This requires professionalism, a strong attention to detail, and the ability to handle challenging content appropriately.
Why Join Concentrix?
Concentrix is not just a place to work, it’s a place to grow! As a trusted name in the global industry, Concentrix offers an inclusive and dynamic work environment where employees can thrive. By joining our team, you will:
- Develop your professional skills through continuous learning and growth.
- Contribute meaningfully to customer satisfaction and enhance the customer experience.
- Be part of a global organization with diverse opportunities and career paths.
Location
Concentrix Kolkata Office
Millenium City, Tower II, 6th Floor, Kolkata, India.
Equal Opportunity Employer: Concentrix is an equal-opportunity employer. We value diversity and encourage applicants from all backgrounds. Recruitment is free of cost, and any claims of fees for the recruitment process should be disregarded.
Start Your Journey with Concentrix Today!
If you’re looking for a role where you can contribute to meaningful customer service and join a global, dynamic team, then the Operations Representative position at Concentrix is the opportunity you’ve been waiting for. Whether you’re a fresh graduate or an experienced professional, Concentrix offers a rewarding work environment to help you succeed.
Apply now to take the next step in your career and become part of Concentrix’s exciting growth story!
