Concentrix Mass Hiring for Non-Tech Support Associate – Apply Now for 2025 Opportunities
Concentrix, a global leader in customer experience solutions, is conducting mass hiring for the role of Non-Tech Support Associate. This exciting opportunity is perfect for freshers and individuals seeking to start a career in customer service. As a Non-Tech Support Associate, you will be the first point of contact for customers, helping them resolve their queries and providing exceptional service. This role is available for full-time positions in Delhi and Gurgaon.
Company Name: Concentrix
Job Role: Non-Tech Support Associate
Location: Delhi, Gurgaon
Experience: Freshers or individuals with limited work experience
Education: High school diploma or equivalent qualification
Last Date to Apply: ASAP
Salary: ₹2,64,000 per year
Job Type: Full-time (In-office)
Working Days: 5 days per week
Job Timing: Standard full-time hours
Concentrix is renowned for providing outstanding customer service across a wide variety of industries. As a Non-Tech Support Associate, you will play an integral part in ensuring customer satisfaction through effective communication and problem resolution. This is an excellent opportunity for anyone looking to grow within a reputable global company.
Job Responsibilities:
As a Non-Tech Support Associate at Concentrix, your key responsibilities will include:
- Customer Service Excellence: Provide top-notch customer service via phone and other communication channels, ensuring that each customer inquiry is resolved with care, accuracy, and professionalism.
- Active Listening & Problem Resolution: Demonstrate active listening skills to identify customer needs and deliver appropriate solutions to resolve issues promptly and effectively.
- System Navigation: Use various systems and applications to access and process customer data efficiently, ensuring smooth interactions and rapid resolution of inquiries.
- Positive Customer Experience: Maintain a positive, friendly, and empathetic demeanor while engaging with customers, ensuring their needs are met and concerns are addressed.
- Adhere to Policies and Procedures: Follow company policies and procedures to ensure high-quality service, compliance with standards, and customer satisfaction.
- Collaboration and Team Support: Contribute to a positive team environment by sharing knowledge, supporting colleagues, and working towards common team goals.
- Continuous Learning: Stay updated with new information, product updates, and services to ensure you provide accurate information to customers and improve your own performance.
Requirements:
To be eligible for the Non-Tech Support Associate position, candidates must meet the following criteria:
- Communication Skills: Strong communication skills, both oral and written, are essential. You should be able to interact with customers effectively, building rapport and providing solutions.
- Problem-Solving Ability: A proactive approach to addressing customer issues, with strong problem-solving skills to find quick and effective solutions.
- Computer Literacy: Proficiency in using various software applications and systems is necessary to access and manage customer data efficiently.
- Time Management: Ability to manage multiple tasks simultaneously in a fast-paced environment while maintaining attention to detail and delivering quality service.
- Educational Qualification: A high school diploma or equivalent is required. Freshers or individuals with limited work experience are encouraged to apply.
- Location Preferences: The role is available for candidates based in or willing to relocate to Delhi or Gurgaon.
Perks and Benefits:
Working with Concentrix comes with several benefits that contribute to your professional and personal well-being:
- Competitive Salary: A starting salary of ₹2,64,000 per year.
- Career Growth Opportunities: Concentrix believes in nurturing talent and providing ample opportunities for career advancement.
- Positive Work Environment: Work in a supportive, collaborative, and engaging environment that fosters both personal and professional development.
- Transportation Assistance: Assistance with transportation is provided, making commuting easier for employees.
- Comprehensive Benefits Package: Enjoy a range of benefits that promote employee well-being.
How to Apply for Concentrix Non-Tech Support Associate Role:
Interested candidates can apply for this role by submitting their application through the link provided below. All interview details and further instructions will be sent to candidates via email.
